All Primary Care Trusts were abolished on 31st March 2013. This has resulted in the Patient Advice and Liaison Services (PALS) run by NHS Coventry and NHS Warwickshire being closed.
Healthwatch Coventry are the independent consumer champion promoting better outcomes for all in health and social care. Healthwatch Coventry has taken over from and will build on the legacy of Coventry LINk (Local Involvement Network). It will continue their work enabling local people and voluntary and community organisations to work together to make health and social care services better.
Local Healthwatch has an additional role of providing signposting and information with the aim of helping people to find their way around local NHS and social care services. The final shape of Local Healthwatch is still being determined; therefore Healthwatch Coventry will in the first instance be delivering a basic service handling some initial enquiries and signposting. This will assist in the development of the full signposting service which will be in place from October 2013.
Contact them on:
Tel:024 7622 0381
Warwickshire residents with queries about health and social care services can contact:
Various PALS services
Coventry patients can also still get advice and support from the following NHS PALS services:
For support regarding healthcare provided at University Hospitals Coventry and Warwickshire (UHCW – Walsgrave and St. Cross Hospitals)
Tel: 0800 028 4203 or email firstname.lastname@example.org
For support relating to community health services in Coventry or mental health and learning disability services provided by the Coventry and Warwickshire Partnership Trust please contact:
Tel: 024 7653 6804 or email email@example.com
West Midlands Ambulance Service also has a PALS service…
Tel: 01384 246370 or email: firstname.lastname@example.org
NHS Commissioning Board Local Area Team
For information or queries about local primary care services (GPs, NHS dentists, Pharmacies etc.) you can contact the NHS Commissioning Board Local Area Team for Coventry, Warwickshire, Herefordshire and Worcestershire:
For information about the local Coventry and Rugby Clinical Commissioning Group and its work you can contact:
Information about local health services is also available at NHS Choices: www.nhs.uk
Coventry City Council
The City Council also commission a variety of other local sources of information about health. You may access information about local social care services from the Coventry City Council –
Additionally you may be able to get information or support from the following:
Citizens Advice Bureau Coventry
A range of advice and information services are provided by the Citizens Advice Bureau in Coventry visit their website:
Tel: 02476 231999
Carers Trust Heart of England
The Coventry carers centre is now a part of Carers Trust Heart of England which is an amalgamation of Crossroads care and the carers centre.
Tel: 02476 101040 option 3
If you or someone you care for has a learning difficulty Grapevine may be able to offer help or advice:
Tel: 024 7663 1040
Coventry and Warwickshire MIND
If you or someone you are caring for has mental health needs you may be able to get information or support from Coventry and Warwickshire MIND.
Tel:024 7655 2847
For help or advocacy support to make a formal complaint about an NHS service please contact POhWER
Tel: 0300 456 2370