Who should I complain to?
The NHS is made up from different organisations so you should direct your complaint to the organisation where the issue arose. If you are not sure which organisation to contact to raise your concern/complaint with, you can contact us: By email at: CRCCG.Complaints@nhs.net or by telephone on (024) 7655 3344
Our complaints leaflet explains how the complaints system operates for health services in the local area. Alternatively, view the CCG's complaints policy
Making a complaint will NOT affect your treatment or care
What if I want to complain about NHS Coventry and Rugby Clinical Commissioning Group (CCG)?
The CCG is responsible for planning and commissioning healthcare services and works closely with local people and organisations. If you have a complaint about:
- Our organisation
- Our decision-making processes
- Our staff
We are making sure we can continue to work as effectively as possible with you in these challenging times, please only communicate with us by phone or email if possible as we have very limited staff processing hard copy post. However, if it is the only way you can get in contact with us you can send a hard copy of your complaint, comment or suggestion in the post to the address below:
Telephone: (024) 7655 3344
NHS Coventry and Rugby Clinical Commissioning Group
NB. Please use the minimum amount of personal information needed to identify yourself and/or others when using email as the confidentiality and security of any information exchanged via email cannot be guaranteed.
The CCG has no control, or responsibility, over personal information stored by a person’s own Email Service Provider. Any personal information that is processed by the CCG will be done so in accordance with the Data Protection Act.
For more information, read our Complaints leaflet and Complaints Policy
Please Note: All Coventry and Rugby CCG Policies are currently being reviewed and aligned with those of Warwickshire North CCG. In the interim, policies have been checked for references to the Data Protection Act 1998. For these policies, the statement below applies:
In applying this policy, the Organisation will have due regard for the Data Protection Act 2018 and the requirement to process personal data fairly and lawfully and in accordance with the data protection principles. Data Subject Rights and freedoms will be respected and measures will be in place to enable employees to exercise those rights. Appropriate technical and organisational measures will be designed and implemented to ensure an appropriate level of security is applied to the processing of personal information. Employees will have access to a Data Protection Officer for advice in relation to the processing of their personal information and data protection issues.