We are always looking at ways to improve how we involve patients, the public and our wider stakeholders in our work.
Gathering the views, ideas, thoughts, feedback and concerns of our population and those who represent them is vitally important to ensure we commission services based on the needs of our population and improve outcomes for our patients.
In order to do this effectively, we value feedback on how we can improve or change the ways we gather this feedback. Typically, we would engage with people face to face via interviews, focus groups or workshops; over the telephone; through social media; via email and through surveys.
We also value the relationships we have built and continue to build with the community and voluntary sector - you can read more about who we have worked with here.
If you have ideas on how we can continuously improve on our communications and engagement, please contact us at Communications@coventryrugbyccg.nhs.uk
The annual CCG 360 stakeholder survey
A central part of the CCG assessment process is the annual CCG 360 Stakeholder Survey, the findings of which are presented in a report. A key aim of the survey is to enable NHS England to assess whether CCGs are operating effectively in partnership with key organisations in the local health system to commission safe, high quality and sustainable services.
We ask a number of our stakeholders to complete the survey and provide their feedback. This feedback is then analysed once available, and actions put in place to share best practice and address areas for improvement.
NHS Coventry and Rugby CCG 360 stakeholder survey results 2017-18
Our 2018 results will be available in the summer.