GP Services in Coventry

In Coventry and Rugby there are currently a number of General Practices which are procured through an Alternative Medical Service Contract. These contracts are time-limited, and we have four practices whose current contracts will expire on 30 June 2020.  These practices are:

  • Stoke Aldermoor Surgery

  • Foleshill Surgery

  • Broad Lane Surgery

  • City of Coventry Healthcare Centre

This means that we need to consider how general medical services will be provided when these contracts expires, to ensure that we are commissioning high quality services for our entire population, which make the best use of the resources that we have, both now and in the future.

Following the completion of a procurement exercise,  the Coventry and Rugby GP Alliance have been selected as the successful bidder for all four contracts. The aim of the Coventry and Rugby GP Alliance is to enhance the delivery of health and care services to our local population, and as an organisation it is wholly owned by Coventry and Rugby GP practices.

The mobilisation of services has been undertaken within the three months leading up to the contract commencement date, with the new providers fully in place by 1st July 2020. Patients will see no interruption to their GP services, and the mobilisation will not affect the running of the practice

If you are a patient at one of the practices you don't need to do anything, you will continue to service GP services as you do now.

You may find the below information useful to explain the process which we have followed as a commissioner.

Q) Why are my services changing?

In order to deliver services, all GP Practices have a contract with the NHS, which sets out what services they provide and how much they are paid. Some of these contracts have a fixed end date on which they finish. This means that, unless a new contract is agreed, the service they provide will end on this specific date.

NHS Coventry and Rugby Clinical Commissioning Group, which plans and pays for health care services in the area, is responsible for managing these contracts. Our objective is to make sure that we deliver high quality safe services for our entire population, which make the best use of the resources that we have. This means that we need to consider where GP services are located, how easily patients are able to access them, and whether the service provides the appropriate care that patients need, both now and in the future.

Your GP services are currently provided through a contract which comes to an end in June 2020. This means that we now need to consider the next steps, in terms of what happens to the service.

Following a period of engagement with patients at the practice to understand their needs, and consideration of the current situation of the practice, we have decided to re-procure the contract.

This means that we will be offering a new contract to a potential new Service Provider to deliver the services. We will detail what services we expect from the Service Provider in a service specifications and then look for a provider who meets these requirements.

All potential Providers (known as Bidders) who are interested in bidding for the opportunity will be need to submit an application that meets the requirements of the service specification, through what is known as a procurement process. As part of procurement process Bidders will need to outline their service delivery plan, describing how they intend to deliver the services with the  relevant skills and experience for providing  high quality safe services, providing us (the Commissioners) with assurance that they are able to run a service that is adequately staffed and is clinically safe. We would include patient representatives in the procurement process, to ensure that the views of the patients are fully considered throughout the process.

The current Service Provider will continue to provide GP services from your practice until June 2020. You do not need to do anything to change your GP Practice. If any changes are made, you will be kept fully informed.

We are not able to keep things as they are, or just give the contract to the same providers, as we have a legal obligation to offer the opportunity for the contract to other potential Providers who may wish to bid on it. This helps us to ensure that the services continue to improve and offer the right clinical support for patient needs. Your current GP contract holder will have the opportunity to bid for the contract if they wish to.

Q) What do I need to do now?

You don’t need to do anything, and you will continue to receive your general medical services as normal. When anything changes you will be contacted by letter.

Q) I’m not happy with my GP, where can I go to complain about the service?

A) For patients who wish to make a complaint about a service, we have a dedicated complaints email address, as well as our phone number published. Detailed information on how patients can complain is also available on our website here.

Q)   I have complained and not received a response, what should I do?

 A) We have a dedicated complaints team who aim to respond to all enquiries as quickly and efficiently as possible. You will be notified as soon as your complaint has been dealt with. In the meantime, there are a variety of ways to be involved in the work of the CCG. More information on how to get involved can be found on our website:

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