Planned care is any treatment that isn’t an emergency and usually involves pre-arranged appointments in hospitals, community settings and GP practices. Planned care covers services such as minor operations, routine tests and treatment for long-term conditions such as cancer.
A sample of what people told us
"More convenient options for out of working hour appointments. People of working age are a large proportion of the population and finding suitable appointments can be difficult. Some venues due to parking issues require an extra 30-45 mins out to enable time to park and walk to clinic. More flexible venues, more flexible hours." "General increase promotion of benefits of screening"
"Keep it as local as possible. Hard to travel when you have a chronic condition"
"Consultant Connect needs to be a 2 way portal. Hospital Consultants have requested the possibility of talking to local GPs for advice and guidance for their patients that may have relatively simple medical problems, but are outside their specific speciality domain. This could avoid the need for “you need to go back to see your GP” which generally means more delay and frustration. Possibility of having a Cluster Specific “on-call” GP who can provide advice and guidance to hospital specialists"
"Allow GPS to take the lead or at least be part of the consultation"
"Planned care - great opportunities for prevention messages to be delivered - make every contact count"
"Good idea to have virtual follow up appointments - saves time/parking at hospital. Like the idea of GPs being able to speak to consultants. Too many people are referred to consultants where there is no further action required"
What we know
- Health services for planned care aren’t always as efficient as they could be
- There is low uptake of the cancer screening programme, including; breast, bowel and cervical cancers
What we are trying to achieve
Reduce delays in appointments with experts, for investigations and treatment. Reduce the amount of unnecessary visits to hospital for follow up care. Provide more care in the community and closer to home.
- Improve the advice given to GPs around when to refer patients to hospital to help reduce avoidable appointments and improve the service patients’ receive
- Improve the flow of hospital care to avoid duplication and unnecessary hospital visits
- To support patients to live well with cancer through the implementation of the Macmillan recovery package
- To increase knowledge of the benefits of cancer screening across all population groups
- Patients with diabetes receive the right support in accessing the right education and self-care resources to self-manage their condition and live well
What we have done so far
We have created 65 Cancer Champions across Coventry to support their local communities to raise awareness of types of cancer, the importance of screening and signposting to the various support services available.