Reasons for choosing 111

Here's a list of reasons why 111 should be your phone number of choice this winter when deciding which health service you need: 

  • 999 and A&E services are for life threatening and serious health emergencies 
  • If it is not life-threatening, call the 111 service, 
  • If you are not sure what service you need, call 111,
  • 111 will send an ambulance to you if it is needed,
  • There are a range of alternate health services available locally where you can be seen faster – including GP, Pharmacy and Walk-In Centre facilities.

Please see below for targeted messages for certain target groups:

Parents of children aged 0-5:

  • 111 is a free local service – from both mobiles and landlines,
  • Time saved, compared to going to A&E,
  • You will be able to speak to trained health professional,
  • 24 hours a day advice,
  • 111 can send an ambulance if it is needed.

Elderly people (with a particular emphasis on care/residential homes): 

  • You don’t have to go out of the house to get health advice,
  • You will be able to speak to trained health professional,
  • 111 will send an ambulance if you need one,
  • Keep an eye out for elderly family, friends and neighbours. 

16-25 year olds (including University students who may not be registered with a GP): 

  • 111 is a free telephone service – from mobile and landlines,
  • Whatever the issue, any time, wherever you are call 111,
  • 111 can offer advice on where the nearest place to get morning-after-pill,
  • 111 can offer advice on sporting injuries,
  • Time saved, compared to going to A&E.
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