Friends and Family Test

The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.

It is a continuous feedback loop between patients and practices and all 77 GP practices were contractually required by NHS England to implement the scheme since 1 December 2014.

Read the summary of the FFT guidance in GP practices

Watch a short video explaining more about FFT in GP practices.

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