Other methods of ordering prescriptions - FAQ

Below you can find questions about other methods of ordering prescriptions that are not through POD. Please use the links below to jump straight to the question you have, or browse through scrolling down.

If you are interested in questions about how to use our POD service, please click here.

Questions about other methods of ordering. 8

1.        I don’t want to use NHS POD, what other options do I have?. 8

2.        Can I still ask my pharmacy to order my repeat prescriptions on my behalf?. 8

3.        Why has my GP stopped accepting repeat prescriptions from my pharmacist?. 8

4.        Can I order on behalf of someone else?. 8

5.        What about people who are unable to order their medication every month because of their ill health?. 9

6.        My pharmacy delivers my medication; will they still be able to do that if I use NHS POD?. 9

7.        My pharmacy is able to get the specific brands of medication for me that I need, will they still be able to do that?. 9

8.         My pharmacy puts all of my medication into a dosette box for me; will they still be able to do that?

1. I don’t want to use NHS POD, what other options do I have?

 

If you don’t want to use POD then you can still hand in your own repeat slip or written request into your GP practice.

 

All GP practices also have online ordering available; you will be able to use their online services to order a prescription via the practice website link or via email.

GP Practices have different procedures so we advise that you speak to your practice and ask what methods will work for you.

2.  Can I still ask my pharmacy to order my repeat prescriptions on my behalf?

 

No. Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf if your GP practice has signed up to use NHS POD.

Instead, you will need to order repeat prescriptions directly from your GP practice or use NHS POD.

However, there may be certain circumstances where patients or their representatives are unable to order a repeat prescription. If the patient fulfils these criteria then the pharmacy may still be able to order the prescription. Please discuss this with your pharmacist or GP if you consider that you or someone you care for may fall into this category.

3.   Why has my GP stopped accepting repeat prescriptions from my pharmacist?

 

We have found that with systems where repeat prescription medicines are ordered automatically every month without checking if they are needed, patients can end up stockpiling medicines that they no longer require, or they already have a quantity of.

This is not only potentially dangerous for the patient, but also costs the NHS a lot of money. Unused prescription medicines cost the NHS £6.5 million every year in Coventry and Rugby alone.

To help reduce the amount of prescription waste in our area, GP practices who sign up to NHS POD are no longer accepting orders from pharmacies. NHS POD empowers patients to order the right amount of medication, in a timely manner.

4.  Can I order on behalf of someone else?

 

Yes, you can order on behalf of someone else if we already have their explicit consent to access their medical record.

 

The call handler when recording consent will also ask if they will be asking someone else to order their prescription and the name of the person is noted.

If your family member is unable to give consent for any reason, please speak to your GP. 

5.  What about people who are unable to order their medication every month because of their ill health?

 

If a patient is not able to order a repeat prescription and cannot ask a friend or family member to order on their behalf, arrangements can be made for the pharmacy to continue ordering on behalf of the patient. If you believe that you or one of your loved ones is unable to regularly re-order their medication through ill health or lack of mental / physical capacity then please contact your pharmacy. They will be able to fill in an “exempt patient” form on your behalf.

Once the form has been completed, the pharmacist will contact your GP practice. The GP will assess the form and the patient’s capacity to re-order. If there is mutual agreement between the GP practice and pharmacy that the patient is unable to order their own medication, and has no one prepared to order for them, the pharmacy will be authorised to order on the patients behalf, either at the surgery or via the POD.

Pharmacies ordering on behalf of patients will still need to speak to patients (or their representative) prior to making a monthly order to understand what medications they currently have in stock.

6.  My pharmacy delivers my medication; will they still be able to do that if I use NHS POD?

 

Please check with your pharmacy if they will still be able to deliver your medication once they receive the order.

If you are receiving a delivery from your pharmacy you may wish to ensure that all of your medication is synchronised to the same length of treatment so that you are only ordering once a month, as multiple deliveries might incur additional charges.

 POD call handlers will be able to support you with this, so please ask when you call.

If your pharmacy only delivers on a certain day please let POD know. They can then make an adjustment to your re-ordering date to match the delivery day to ensure you will not be left short of medication.

7.  My pharmacy is able to get the specific brands of medication for me that I need, will they still be able to do that?

 

Your pharmacy will order any specialist medications for you in the same way that they do now. If the specialist medication takes a longer time to obtain please inform the call handler when you call POD so that they can allow for the additional time this might take.

8.  My pharmacy puts all of my medication into a dosette box for me; will they still be able to do that?

 

Yes, if your pharmacy dispenses your medication into a multi-compartmental dosage system (dosette box), they will still be able to do this for you. Depending on individual circumstances the pharmacy may order the prescription for you or you may need to order this yourself.

 

  9 The prescription should be ordered on a 28 day cycle, making sure that you include additional time taken to dispense into the dosette box. Please inform the call handler that this is how you have your medication dispensed and they will be able to advise you on ordering times.

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