POD Call Back Request

If you have any difficulty in accessing the service then please complete the online form to request a call-back.

Due to unprecendented demand for this service we have had to extend our guaranteed call back times. Please see below for details.

If a form is sumbitted:

  • On a Monday up until midnight - you will receive a call back before the service closes on Tuesday.
  • On a Tuesday up until midnight - you will receive a call back before the service closes on Wednesday.
  • On a Wednesday up until midnight - you will receive a call back before the service closes on Thursday.
  • On a Thursday up until midnight - you will receive a call back before the service closes on Friday
  • On a Friday up until midnight - you will receive a call back before the service closes on Monday
  • At the weekend up until midnight on Sunday - you will receive a call back before the service closes on Monday 

If you would like to specify a time for a call back that is more convenient for you and is between the hours of 8am and 5pm Monday to Friday please type this into the 'additional information' box. Although this can't be guaranteed we will do our very best to accommodate your request.

POD Call Back Request
Please enter as DD/MM/YYYY
The Malling GP practices are now renamed as Alliance Teaching Practices
If you are able to list the items that you require please do this here. If you have given an e-mail address we will confirm your prescription has been processed via this route. We may need to contact you by telephone if there are any queries with your request.

Privacy Protection

Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key known only to the CCG and is accessed over a secure connection by nominated members. Our CCG has a strict confidentiality policy.

This information is not shared with any third party organisations.

On our website:

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


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  • Telephone: 02476 553344